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FAQs
For any questions you would like to ask us about the complex, green fees, facilities or web site, you should first check out our FAQs section below. We have filtered the FAQs into different areas which are selectable through the dropmenu to the right of the page.
If you can not find the question/answer you are looking for, please visit our Enquiries page.
 Q: Fixture List |
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Where can I view the Fixture list for this year?
A:
The 2005 fixture list is available on this site under the 'Competitions' option within the navigation banner at the top of every page. You can filter the competitions to display onscreen by Men, Ladies and open to all.
The Fixture list is also on display on the complex notice board near reception.
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| Q: Address for Enquiries |
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Where do I send my Membership application to?
A:
Please enclose your membership application and payment and send to the following address:
Membership Department
Hylands Golf Complex
Main Road
Margaretting
Ingatestone
Essex
CM4 0ET
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| Q: Printing the Membership Application |
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If I print the membership application form, can I send this by post?
A:
Yes, please enclose payment with your membership application. After payment has cleared we will issue you with your membership details.
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| Q: Paying online |
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If I join online, how do I make my payment?
A:
Although we allow you to join online, we do not offer debit or credit payment facilities. We prefer to do our business 'face to face' in a more friendly and less 'faceless' environment.
When you join online, your details will be submitted to us so they are ready when you next visit the complex.
This speeds up the data entry process and allows you to gain access to the member area of this site quicker.
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| Q: Joining |
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How do I join?
A:
You can join up online, or print a membership form to bring down to the complex with you.
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| Q: Login Problems |
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I tried to login but it refused me entry. Why?
A:
A couple of reasons could explain this...
1. You provided the wrong details either by mis-spelling your name and/or providing the wrong membership number.
2. Your membership details are not contained within our online membership database. This is updated weekly normally on a Friday. Please allow until the forthcoming Friday to ensure your details are populated.
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| Q: Member's Control Panel |
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How do I log into the site as a member?
A:
When you join the club you will be presented with a membership number. By entering your forename, surname and membership number into the login area, you will open up the Control panel. This will allow you to access other areas within the site that are exclusive to you.
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| Q: Website Benefits |
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What benefits are there for members with access to this website?
A:
Becoming a member (either Prepaid or 'Pay as you Go') will allow you access to exclusive areas within this website. Areas include the following:
Ability to PRINT your handicap certificate at any time!
View or download the full competition calendar
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| Q: 'Pay as you Go' Membership |
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What is 'Pay as you Go' Membership?
A:
This membership is subscription only. You still receive an official golf club handicap and competition entry.
Greenfees are paid 'as you go'. For the current price of 'Pay as you Go' membership check out the PRICES AND COSTS section of these FAQs
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| Q: Prepaid Membership |
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What is Prepaid Membership?
A:
Prepaid Membership includes membership subscription and all greenfees for the year. This membership is paid annually.
(Please Note: We currently do not offer any Direct Debit or Instalment Option for this membership.)
For information about the price of this type of membership, please see and PRICES AND COSTS section of these FAQs.
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| Q: Membership Options |
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What Membership options do you offer?
A:
We currently offer two membership schemes with both packages offering an official golf club handicap and the opportunity to play in club events. Competitions run throughout the year on weekends and during the week.
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| Q: Fixture List download |
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Can I print a Fixture list?
A:
Yes, For ease with printing the Fixture list is in PDF format. To view it you will need Adobe Acrobat Reader installed on your computer. Now for the good news, if you do not have this application you can get it as a free download at:
www.adobe.com
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| Q: Obtaining a handicap |
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How do I get my handicap?
A:
All you have to do is mark three cards on the Hanbury (18 hole) course with another member of Hylands Golf Club. Once you have marked all three cards simply pop the cards into a sealed envelope and hand it into reception (please do not post these as they could get lost!). Please make sure that all cards are dated, display your name and that the card is signed by both yourself and the person who marked it for you. If you do not currently know any other members of the golf club you can enter competitions as a way of getting your cards marked but until your handicap is allotted you cannot win.
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| Q: Fixture List (cont.) |
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Are there any competitions today?
A:
Our homepage automatically displays the day's competitions. If you are viewing our homepage now and have noticed that a competition is displayed that you have entered, get dressed quick and get down here now...
...Don't forget your clubs!!!
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| Q: The Driving Range |
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What are the opening hours of the Driving Range?
A:
Opening Times:
Monday - Friday 7.30am to 10.00pm
Saturday & Sunday 7.00am to 9.00pm
We are closed Christmas day.
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| Q: Matchplay Competitions |
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What is a Matchplay Competition?
A:
This format is where you play against another member rather than the golf course, in a knock-out format. As you win or lose holes the score is recorded as follows:
• If you won the first hole you would be said to be ‘One up’. If you then won the second hole you would be ‘Two up’ and so on.
• If you lost the first hole you would be ‘One down’, losing the second would make you ‘Two down’ and so on.
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| Q: Stableford Competitions |
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What is a Stableford Competition?
A:
This is where you take your strokes at designated holes (in relation to your handicap). A points system is then used, for example you receive:
• 3 points for a Birdie (one better than par)
• 2 points for a Par
• 1 point for a bogey (one over par)
At the end of the round you simply add all your points together.
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| Q: Medal Competitions |
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What is a Medal Competition?
A:
This is when you add the score of each hole together at the end of the round and then deduct your handicap. Each hole must be completed. This format is very common for handicap competitions.
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| Q: Rules |
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How about the Rules?
A:
We do have some Rule books for you to have however, if you are new to the game we recommend that you purchase an Illustrated Rule Book. These are available from all good bookshops. This type of book makes the rules far easier to understand than the standard editions.
Also, keep an eye on the Notice Board or online calendar for our Members Rules Sessions which are held throughout the year.
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| Q: Attending the competition |
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What do I do if I cannot attend a Competition?
A:
If you have entered your name on the Notice Board but you cannot attend you must inform the Complex as soon as possible by telephone, email or in person. At least 24 hours notice would be appreciated.
You can visit the Enquiries section within this website for details on contacting Hylands.
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| Q: Ladies competitions |
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How do I enter a Ladies Competition?
A:
1. You must be a lady!
2. Our Ladies competition format is slightly different to the gents. Ladies have a monthly medal competition which is held on a Wednesday. You must still enter via the Start Sheet on the Notice Board.
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| Q: Entering Online |
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Can I enter a competition online?
A:
Members can enter competitions online. This is featured on the Member's tool bar when you log in.
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| Q: Playing in a competition |
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How do I enter competitions?
A:
We have two ways to enter competitions.
Option 1:
Our online fixture list shows all the competitions for the coming year. Approximately two weeks before every competition an Entry Sheet will be placed on the Notice Board within the complex. To enter simply enter your name in an available space. For every competition we reserve tee times from 8 o’clock for the membership to play. On the evening prior to the competition we draw all the names entered on the sheet for playing partners. You can find out your time by telephoning the Complex the night before or simply turn up on the day-but be prepared as your time will be somewhere between 8am to 9am.
On the day you must ‘sign in’ before you play as this registers your intention to participate in the competition and when you finish you must hand your completed score card to reception. We do the rest!
Option 2:
If you have your own playing partners you can play at any time of the day that is convenient to you as long as your card is returned to reception within the rules of the club. These can be found in the club’s Byelaws. Again, on the day you must ‘sign in’.
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| Q: Other club competitions and my handicap |
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Can I play in competitions held at other clubs?
A:
If you are visiting another course or playing in a competition at another club you must request an updated certificate which will be issued accordingly either online or by collection at our reception desk. To avoid problems please ensure to give at least seven days notice.
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| Q: Competitions and my Handicap |
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Can I play in Competitions with my handicap?
A:
Once you have received your handicap you can play in competitions (and win them!) but you will not receive a new handicap certificate every time. Any changes in members handicaps are reported on the Competition Results sheet on the Notice Board and online.
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| Q: Using my Handicap Certificate |
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Will I be able to use my handicap certificate at other courses?
A:
You should take your handicap certificate with you when playing other courses as proof of your handicap. Other courses may have different handicap abilities that require you should meet before allowing you to play on their course/s.
Always check with the Golf club first before presuming you can play because you hold a handicap certificate.
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| Q: Handicap Certificate collection |
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Where can I pick up my certificate?
A:
You can print your handicap certificate from this website after logging in using the website Login area towards the top of this and every webpage.
Alternatively, and if reqested we can send you your handicap certificate to the address held within our membership database.
If neither of these suit, arrangements can be made to pickup your handicap certificate from our reception desk.
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| Q: Waiting for a Certificate |
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How long until my certificate is available?
A:
Once we have received your three cards we will allot your handicap. In normal circumstances this should be completed within 7 to 14 days.
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| Q: Future Competitions |
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I noticed on the Fixture list, that there are only 2 month's worth of competitions showing. Is that it for the year?
A:
When you filter the competitions by type (i.e. Mens, Ladies etc.), a list is displayed on the lft of the page showing all the competitions/events that have been scheduled. The calendar on the right of the screen shows the competitions for the next 2 months only. You can see all the competitions by choosing this option from the 'Competitions' option within the navigation menu at the top of every page.
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| Q: RSS Feeds |
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On the homepage there is a link to content supplied by PGA.com. Are you affiliated with them?
A:
These news articles are pulled in by RSS (which stands for Really Simple Syndication) feeds. They are freely available to display within websites without any copyright infringment or license agreements needed.
The content within the feed remains the copyright of the Feed provider.
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| Q: Junior Golf Lessons |
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Do you offer junior golf lessons?
A:
30 minutes = £18
6 x 30 minutes = £96
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| Q: Adult Individual Courses |
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Do you offer any individual adult courses?
A:
4 hours = £144
6 hours = £216 (plus one hour free)
12 hours = £432 (plus three hours free)
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| Q: Opening Times |
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What are the opening times of the complex?
A:
Please contact: 01277 356016 for our opening times over the Christmas period.
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| Q: Text/Font Size |
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How does the Font Resizer work?
A:
When you visit Hylands-GC.com you'll notice the Font Resizer displayed on the footer of every page. You can change the font size automatically for the majority of content to 4 different sizes (10 px, 12px, 14px, 16px). This will then set a cookie on your PC so when you next visit the site it will remember your viewing preferences.
This facility will not adjust your browser font size preferences, neither will it affect any other websites you visit.
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| Q: News Feed not displaying |
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There are no news articles on display from the PGA. Why not?
A:
Our news articles are provided using RSS (which stands for Really Simple Syndication) feeds. We are reliant on the feeds functioning. If the feeds do not function, maybe as a result of an update or configuration issue, then they will not display within our site. PLEASE DO NOT REFER THIS TO OURSELVES.
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| Q: 'Pay as you Go' Handicaps |
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How do I gain my handicap as a 'Pay as you Go' member?
A:
Our 'Pay As You Go Package' offers you complete freedom with your golf. To get your handicap you must:
Pay your membership subscription
Play 3 rounds on our Hanbury course (Club Rules Apply)
Once you have had your handicap allotted you receive an official handicap certificate which you can use to play wherever you wish. For more information please take a look at our Members Area.
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| Q: Green Fees |
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What are the current Green Fees?
A:
Hanbury Course (18 hole): £22 per 18 holes
Pryors Course (9 hole): £13 per 9 holes
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| Q: Booking a Tee time |
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Can I book a Tee time?
A:
We recommend booking Tee Times especially during busy periods such as weekends.
You may book a Tee Time by phone by calling 01277 356016.
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| Q: Pop-Ups |
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I'm visiting your web site and pop-ups appear selling me golf equipment to viagra. Why?
A:
When visiting Hylands website, you should NOT receive ANY automatic pop-ups whilst surfing.
We like to keep pop-ups to a minimum as we are aware that most users do not favour them and some browsers now feature anti pop-up plugins. This could spoil the enjoyment of our site.
To date you will only find pop-ups in the following location:
HANDICAP CERTIFICATE (Members Area)
If this changes, it will be added to this FAQ
If you find pop-ups appearing elsewhere within our website you are likely to be infected with Spyware or Adware that tries to detect the website you are visiting and display relevant advertisements in the pop-ups. THIS IS NOT AS A RESULT OF VISITING OUR WEBSITE BUT A RESULT OF THE SPYWARE/ADWARE ON YOUR MACHINE.
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| Q: Adobe Acrobat prompt |
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I am being prompted to download Adobe acrobat software. Is this safe?
A:
It is likely that you are trying to access content what is presented in PDF format. Most modern computers come preinstalled with software called Acrobat Reader.
If your computer is prompting you to download this software then please refer to Adobe's website at www.adobe.com for more information about the download and the software that you will need to install.
IMPORTANT: HYLANDS GOLF COMPLEX DOES NOT ACCEPT LIABILITY FOR ANY MALFUNCTIONS, VIRUSES, SPAM OR SPYWARE THAT YOU MAY INCUR AS A RESULT OF A DOWNLOAD FROM AN EXTERNAL SOURCE/WEBSITE. ALWAYS USE VIRUS AND SPYWARE PROTECTION WHEN VISTING SOURCES/WEBSITES THAT YOU ARE NOT CONFIDENT IN VISITING!!
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| Q: Member Login |
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How do I log onto the site as a Member?
A:
When you join the club you will be presented with a membership number. By entering your forename, surname and membership number into the login area, you will open up the Control panel. This will allow you to access other areas within the site that are exclusive to you.
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| Q: Website Support |
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I have a support question pertaining to this website, whom should I address this to?
A:
Our website has been built dynamically and proivides some excellent features to make our member's golfing lives that little bit easier.
However, from time to time our users of this website may experience problems with it's use. Please direct any questions to our webmaster using the Enquries section of the website.
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| Q: Disabled Access |
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Is the complex accessable to people with disabilities?
A:
Yes, Hylands Golf Complex is 100% disabled accessible. Our facilities include:
Miniature Golf
Practice Putting Green
Driving Range
9 Hole Golf Course
18 Hole Golf Course
For more information or should you require extra assistance with your visit please contact Lee Porter or Carole Magness on: 01277 356016
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| Q: Putting Practice |
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What are the opening hours for the Putting Practive area?
A:
The Putting area is open during daylight hours when the main complex is open.
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| Q: Mini Golf Holes |
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How many holes is the Mini Golf over?
A:
Mini Golf consists of 18 Holes
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| Q: Mini Golf |
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What are the opening times for Mini Golf?
A:
Daylight hours whilst the main complex is open.
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| Q: Login Problems |
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I tried to login, but it refused me entry. Why?
A:
A couple of reasons could explain this...
1. You provided the wrong details either by mis-spelling your name and/or providing the wrong membership number.
2. Your membership details are not contained within our online membership database. This is updated weekly normally on a Friday. Please allow until the forthcoming Friday to ensure your details are populated.
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| Q: Lesson Cancellations |
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Do you have a lesson cancellation policy.
A:
Yes we do. Any lesson cancelled within 24 hours of the appointment time will be charged for in full.
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| Q: Dress Code |
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What is the Dress Code at Hylands?
A:
All customers must wear smart casual dress both on the golf courses, on the driving range and in the reception area.
The following will not be accepted:
On the golf courses any footwear other than recognised golf shoes.
Socks must be worn at all times.
Trousers/jeans or any item of clothing with tears/rips in, designer or not.
Industrial/work clothing.
Heavily advertised/printed clothing including football/rugby items.
Shorts other than tailored.
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| Q: The Driving Range costs |
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What are the costs of balls in the Driving Range?
A:
Please refer to the PRICES AND COSTS section within these FAQs.
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| Q: Driving Range Facilities |
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What facilities are providing in the Driving Range?
A:
Our Driving Range offers:
14 Luxurious Fully Carpeted Indoor Bays
8 Outside Bays
Practice Putting Green
Practice Bunker
Completely Floodlit Facility
Tea & Coffee Facilities
Money/Change Facilities
The Driving Range is staffed at all times.
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| Q: Buggy Hire |
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What is the cost of Buggy hire?
A:
£24 for 18 holes, £14 for 9 holes
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| Q: Trolley Hire |
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What is the cost of hiring a Trolley?
A:
£3 for 18 holes, £2 for 9 holes
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| Q: Club Hire (Half set) |
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What is the cost of hiring a set of clubs?
A:
£8.00 (Half Set) per round
Please note that hire clubs are only permitted on the Pryors (9 hole) course.
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| Q: Driving Range Balls |
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In what quantity and how much are the buckets of balls for the driving range?
A:
20 Balls £2
80 Balls £5
Saver Cards Available
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| Q: Mini Golf |
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How much is a round on the Miniture Golf?
A:
£4.50 per round for Adults and children
Putters and ball are supplied by the complex.
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| Q: Prepaid Membership |
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How much does the Prepaid membership cost?
A:
Prepaid Membership includes membership subscription and all greenfees for the year and costs £650 - paid annually.
(Please Note: We currently do not offer any Direct Debit or Instalment Option for this membership.)
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| Q: Pay as you Go Membership |
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How much does it cost for this type of membership?
A:
This membership costs £50 per year. Green fees are still payable on a 'Pay as you Go' basis.
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01277 356016 |